Overview

Configure the information customers must provide when registering a product. A registration form helps you collect purchase and product details, including serial numbers and proof of purchase, to verify warranty eligibility.

This is to guide you through customizing the data fields and questions shoppers fill out when registering purchased products on your public registration portal.

Step 1: Enable Custom Questions

1. Go to OneWarranty > Registration Form Builder.

2. Toggle Enable Custom Questions to Active to display your custom fields on the public registration form.

Step 2: Add & Configure Form Fields

1. Click + Add Question and select your desired input format:

   • Short Text / Long Text: Collect serial numbers, model notes, or retailer names.

   • Number / Date: Collect numeric identifiers or installation dates.

   • Yes / No: Ask simple binary questions (e.g., "Is this the original packaging?").

   • Single Choice / Multiple Choice / Dropdown: Provide structured selectable options.

   • File Upload: Allow customers to upload receipts, invoices, or product photos.

2. Configure question parameters:

   • Question / Field Label: Enter the prompt shown to the shopper.

   • Purchase Type Condition (optional): Choose whether to show the question for all purchases or restrict it to specific purchase channels (e.g., Online vs. Retail).

   • Help Text (optional): Add sub-text explaining why the information is needed.

   • Make this question required: Toggle on if customers cannot submit the form without answering and Save Changes.

The form includes standard fields for collecting product and purchase information:

• Order ID: Identifies the customer's purchase.

• Email: Collects the customer's contact email.

• Product SKU: Identifies the registered product.

• Serial Number: Captures the product's unique serial number.

• Proof of Purchase: Allows customers to submit a receipt or other purchase documentation.

You can also add custom fields to collect additional product information. Examples include:

• Purchase Channel / Retailer Name: Identifies where the product was purchased.

• Installation Date: Records when the product was installed.

• Model Variant: Captures the specific model or product variation.

Step 3: Set Required Fields

1. Review each field in the form builder.

2. Enable the Required option for information customers must provide.

3. Leave optional fields unmarked when customers do not need to submit them to complete registration.

Make sure the required fields collect enough information to identify the product and verify its purchase details.

Step 4: Save the Registration Form

Select Save Form to apply your changes.

The updated fields will appear on your customer-facing Warranty Registration Portal.