Overview

Configure Warranty to manage product registrations and warranty claims through your storefront. This guide covers connecting your ecommerce store, enabling warranty methods, configuring return shipping and compensation options, connecting carrier accounts, setting up return addresses, and activating customer notifications.

Step 1: Connect Your Store

Connect your ecommerce store to enable order synchronization and retrieve the information required for product registration and warranty claim verification.

1. Navigate to Warranty > Get Started in the left navigation menu.

2. Select Connect your store from the onboarding checklist.

3. From the Select eCommerce platform dropdown, choose your platform (e.g., Shopify).

4. Enter the required connection credentials:

   • API Key: Enter your private app API Key.

   • API Password: Enter your API Password.

   • API Access Token: Enter your Storefront or Admin API Access Token.

   • Store URL: Enter your primary store domain (e.g., https://yourstore.myshopify.com).

5. Click Connect Store.

A success confirmation banner indicates that your store has been connected successfully.

Note: Store integration allows Warranty to retrieve order numbers, purchase dates, customer information, product details, and other information required to validate product registrations and warranty claims.

Step 2: Configure Warranty Methods and Compensation Options

Enable warranty services and define the shipping and compensation options available for warranty claims.

1. Navigate to Warranty > Warranty Methods, or click Manage warranty methods from the onboarding checklist.

2. Enable the Warranty status toggle by setting it to Active.

3. Enter a Method Description to provide customers with instructions for submitting warranty claims. Include any information they need to prepare, such as product serial numbers, proof of purchase, or damage documentation.

Configure Shipping Label Options

Configure the return shipping method separately for online and offline purchases.

For Online Orders:

Select the applicable shipping label method:

• Prepaid Label: Generate a return shipping label for customers to send the defective product back to your warehouse.

• Non-Prepaid Label: Customers arrange and pay for return shipping independently using their preferred carrier.

Configure the Shipping Cost:

• Free Shipping: The merchant covers the full return shipping cost.

• Cost of Label: The actual generated return label cost is deducted from the customer's final claim payout or store credit.

• Fixed Cost: Apply a fixed return shipping fee. Enter the amount in the designated field.

For Offline Orders:

Select the applicable shipping label method:

• Prepaid Label: Generate a prepaid return shipping label for products purchased through retail or in-store channels.

• Non-Prepaid Label: Customers arrange return shipping independently.

Configure the shipping cost using one of the following options:

• Free Shipping: The merchant covers the full return shipping cost.

• Cost of Label: The actual return label cost is deducted from the customer's final claim payout or store credit.

• Fixed Cost: Apply a fixed return shipping fee by entering the required amount.

Configure Warranty Compensation

Under Warranty Compensation, enable the resolution options available to customers for approved claims.

• Store Credit: Issue store credit to the customer upon claim approval.

• Replacement: Provide a replacement product for the defective or damaged item.

Click Save & Apply to save your warranty method and compensation settings.

Step 3: Configure Carrier Integration and Warranty Return Address

Connect your shipping carrier account to enable automatic return label generation and configure the destination address for returned warranty products.

A. Connect a Carrier Account

1. Navigate to Warranty > Get Started.

2. Locate Auto-generated warranty shipping labels and click Set Up Labels.

3. Select your shipping carrier from the available options, such as FedEx, UPS, USPS, ShipTime by LateShipment, or Postes Canada.

4. Enter the required carrier account credentials, such as:

   • API Key

   • API Secret Key

   • Account Number

5. Complete the billing address details associated with the carrier account.

6. Click Submit to save the carrier configuration.

Note: Connecting your carrier account enables Warranty to generate return shipping labels using the connected carrier account.

B. Configure the Warranty Return Address

1. Under Warranty address on the setup menu, click Set Up Address.

2. Enter the warehouse address where returned warranty products should be received:

   • First Name and Last Name

   • Company Name

   • Street Address

   • Apartment / Suite (optional)

   • City

   • Country / Region

   • State / Province

   • Zip Code

   • Phone Number

3. Click Submit to save the address.

Important: The configured warranty address is used as the return destination on automatically generated shipping labels.

Step 4: Configure Notifications

Enable email and SMS notifications to keep customers informed about product registration and warranty claim updates.

1. Navigate to Warranty > Get Started.

2. Locate Notifications and click Set Up Notifications.

3. Choose the notification channels you want to activate:

   • Email Notifications: Click Activate Email Sync to enable customer email updates.

   • SMS Notifications: Click Activate SMS Sync to enable customer text notifications.

4. Enable the individual notification events you want to send.

Registration Notifications:

• Warranty Registration Received

• Warranty Registration Approved

• Warranty Registration Cancelled

Claim Notifications:

• Warranty Initiated (Prepaid, Non-Prepaid, or Manual Label)

• Warranty In Transit

• Warranty Approved

• Warranty Rejected

• Warranty Cancelled

Once configured, Warranty sends customer updates through the enabled channels when the corresponding registration or claim events occur.

Next Steps

Once you have completed the initial Warranty setup, customize and publish your customer-facing portals to start accepting product registrations and warranty claims.

• Customize the Warranty Registration Portal: Configure the registration form and add the fields required to collect product and purchase details.

• Customize the Warranty Claims Portal: Set up the claim form to collect issue details, supporting images or videos, and the customer's preferred resolution.

• Publish Both Portals: Test the portal links and add them to relevant locations on your store, such as the website navigation, footer, or customer communication emails.