Knowledge base

Getting your customer’s delivery experience right is crucial to building a loyal customer base. Take control of how your customers interact with your brand post-purchase without changing the way you ship.

Automate the claim process and ensure every delivery issue or billing discrepancy identified on your shipping invoice has a refund claim submitted for it.

Returns Experience Management provides customers the option to initiate a return as a simple extension of your brand’s order tracking experience. This ensures a truly seamless experience for your shoppers right from order tracking to initiating a return where needed, all from a single page.

Explore our comprehensive articles on claims, coverage, integrations, and more in the Shipping Insurance Program FAQ section.

Get a single consolidated view of delivery performance metrics across carriers, services and geographies. Dig deeper to uncover gaps in carrier performance or skim through for a bird’s eye view.

A quick guide to set up your LateShipment.com account.

Access comprehensive documentation, guides, and resources for integrating your applications with the LateShipment.com API and Webhooks. Find everything you need to get started, from authentication to endpoint references across all our modules.