Knowledge base

Getting your customer’s delivery experience right is crucial to building a loyal customer base. Take control of how your customers interact with your brand post-purchase without changing the way you ship.

Automate the claim process and ensure every delivery issue or billing discrepancy identified on your shipping invoice has a refund claim submitted for it.

Returns Experience Management provides customers the option to initiate a return as a simple extension of your brand’s order tracking experience. This ensures a truly seamless experience for your shoppers right from order tracking to initiating a return where needed, all from a single page.

Explore our comprehensive articles on claims, coverage, integrations, and more in the Shipping Insurance Program FAQ section.

Get a single consolidated view of delivery performance metrics across carriers, services and geographies. Dig deeper to uncover gaps in carrier performance or skim through for a bird’s eye view.

A quick guide to set up your LateShipment.com account.