Overview

The Warranty dashboard provides two sections to manage the product registration and warranty claim lifecycle. Manage Warranty contains product registration records, while Warranty Report provides the Manage Claims dashboard for reviewing and processing warranty claims.

1. Manage Product Registrations

Navigate to Warranty > Manage Warranty to view product registrations submitted through your customer-facing Warranty Registration Portal.

The registration list displays the key details associated with each registered product:

• Warranty ID: Unique identifier for the registration.

• Purchase Location: Indicates whether the product was purchased online or through a retail store.

• Customer Information: Details of the customer who registered the product.

• Product Name and SKU: Identifies the registered product.

• Serial Number: Product's unique serial number.

• Purchase Date and Order Number: Purchase details associated with the registration.

• Invoice URL: Link to the uploaded proof of purchase.

Review Registration Records

You can filter registration records by status or date range. The available status filters are Initiated, Approval, and Cancelled.

Select a registration record to open its details in a side panel. Review the customer's full address, uploaded invoice, product information, and responses to any custom questions configured in the registration form.

Register a Product Manually

If a customer needs assistance registering a product, you can create a registration on their behalf.

1. Navigate to Warranty > Manage Warranty.

2. Select Register Warranty in the top-right corner.

3. Enter the required customer, product, and purchase details.

4. Complete the registration.

Export Registration Records

Select Export to download registration records as a CSV file. You can apply the relevant filters before exporting to narrow down the records you need.

2. Manage Warranty Claims

Navigate to Warranty > Warranty Report to access the Manage Claims dashboard. Use this dashboard to review submitted warranty claims, verify supporting evidence, and manage claim outcomes.

Review Claims

Claims are organized by their lifecycle status:

• Initiated: The customer has submitted a warranty claim.

• Arrived: The returned product has reached the designated return location.

• Approved: The claim has been approved.

• Rejected: The claim has been declined.

• Canceled: The claim has been canceled.

• Auto Processed: The claim has been processed automatically.

To review a claim, locate it in the dashboard and select Edit / View under the Action column.

The claim details allow you to inspect uploaded defect photos, review AI Image Validation results when enabled, and check inbound shipment information under Observed Tracking.

Approve or Reject a Claim

After reviewing the claim details and supporting evidence, determine whether the claim should be approved or rejected.

Approving a claim

When a claim is approved, it becomes eligible for the resolution options configured in your Warranty Methods settings. You can provide the customer with store credit or a replacement, depending on the options enabled for your store.

Rejecting a claim

If the submitted claim is not approved, reject it. The claim moves to the Rejected status and can be identified in the dashboard using the corresponding status filter.

Resolve Approved Claims

Warranty supports two compensation methods for approved claims:

• Store Credit: Provide the customer with store credit as compensation for the approved claim.

• Replacement: Create a replacement order for the defective or damaged product.

The available resolution options depend on the compensation methods enabled under Warranty > Warranty Methods. Only the configured options are available when processing claims.

You can continue monitoring claim progress and outcomes from the Manage Claims dashboard.

Need More Help?

If you need assistance managing product registrations or processing warranty claims, contact our Support Team. We're here to help you resolve any questions or issues.