Overview 

Configure email and SMS notifications to keep customers informed about product registration and warranty claim updates. You can choose how email notifications are sent and connect supported email marketing tools to trigger branded communication using Warranty events.

Setup Notification 

1. Navigate to Warranty > Notifications.

2. Review the available notification settings.

3. Switch between the Email Notification and SMS Notification tabs to configure each channel.

Under the Email Notification settings, choose how you want to send customer updates.

You can select from the following modes:

• Automate: Send transactional updates directly from your verified domain.

• Integrate Email Tools: Connect a supported email marketing platform, such as Klaviyo, to trigger branded email flows using LateShipment Warranty events.

Choose the mode that matches your existing customer communication setup.

Configure Registration Notifications

Enable the registration events for which you want customers to receive updates.

Available registration events include:

• Warranty Registration Initiated: Triggered when a customer starts or submits a product registration.

• Warranty Registration Approved: Triggered when the product registration is approved.

• Warranty Registration Cancelled: Triggered when the registration is cancelled.

The PDF marks registration notifications as recommended.

Enable the events relevant to your registration workflow.

Configure Warranty Claim Notifications

Enable the claim events that should trigger customer updates.

Available claim events include:

• Warranty Initiated (with shipping label): Triggered when a claim is initiated with a shipping label.

• Warranty Initiated (without shipping label): Triggered when a claim is initiated without a shipping label.

• Warranty Requested (Upon manual label generation): Triggered when a label is generated manually.

• Warranty In-Transit With Delay: Triggered when the warranty return shipment is in transit with a delay.

• Warranty Approved: Triggered when the claim is approved.

• Warranty Rejected: Triggered when the claim is rejected.

• Warranty Cancelled: Triggered when the claim is cancelled.

Enable the events for which you want to send customer notifications.

Configure SMS Notifications

1. Switch to the SMS Notification tab.

2. Review the available registration and claim notification events.

3. Enable the events for which you want to send SMS updates.

Configure SMS notifications separately from email notifications based on the communication channels you want to use.

Connect Email Marketing Tools

If you use an external email platform to manage customer communication, select the integration option and connect the supported tool.

For example, you can connect Klaviyo to trigger branded email flows using Warranty events.

Follow the connection steps provided for the selected platform and complete the required authorization.

Review Your Notification Settings

Before completing the setup:

1. Check the selected email notification mode.

2. Review the registration and claim events enabled under Email Notification.

3. Review the events enabled under SMS Notification.

4. Confirm that your email integration is connected, if applicable.

Once configured, the enabled notification events can trigger customer updates as the registration or claim progresses through the corresponding status.