Overview

Configure the warranty services available to customers and define how warranty claims are handled. You can set different return shipping methods for online and offline purchases, decide how shipping costs are handled, and choose the compensation options available for approved claims.

Step 1: Enable Warranty and Set Instructions

1. Navigate to Warranty > Warranty Methods.

2. You can also select Manage warranty methods from the onboarding checklist.

3. Switch the Warranty status toggle to Active.

4. Enter a Method Description with instructions customers should follow when submitting a warranty claim.

Use the description to explain the claim process and mention any information customers should prepare, such as:

• Product serial number

• Proof of purchase

• Photos or documentation of the product damage

• Any specific packaging or return instructions

These instructions help customers understand what is required before submitting a claim.

Step 2: Configure Shipping Label Options

Configure the return shipping method separately for online and offline purchases. This allows you to apply different shipping arrangements depending on where the customer purchased the product.

For Online Orders

Choose one of the following shipping label methods:

• Prepaid Label: Generate a return shipping label for the customer to send the defective product back to your warehouse.

• Non-Prepaid Label: Allow customers to arrange return shipping independently using their preferred carrier.

For Offline Orders

Configure the shipping method for products purchased through retail stores or other offline channels.

• Prepaid Label: Generate a prepaid return shipping label for the customer.

• Non-Prepaid Label: Allow customers to arrange return shipping independently.

Step 3: Configure Shipping Costs

Choose how the return shipping cost will be handled for each purchase type.

• Free Shipping: The merchant covers the full return shipping cost.

• Cost of Label: The actual generated return label cost is deducted from the customer's final claim payout or store credit.

• Fixed Cost: Apply a fixed return shipping fee. Enter the amount in the designated field.

Configure the shipping cost separately for online and offline purchases based on your warranty policy.

Step 4: Configure Warranty Compensation

Under Warranty Compensation, enable the resolution options you want to make available for approved claims.

• Store Credit: Issue store credit to the customer when the claim is approved.

• Replacement: Provide a replacement product for the defective or damaged item.

These settings determine the compensation options available during the warranty claim process.

Step 5: Save Your Settings

1. Review the shipping label methods selected for online and offline orders.

2. Check the shipping cost configuration for each purchase type.

3. Confirm the compensation options you want to offer.

4. Click Save & Apply to save your warranty method settings.

Your configured warranty methods determine the shipping and compensation options available when customers submit warranty claims.