Overview

Customize the customer-facing Warranty Registration and Warranty Claims Portals to match your store's branding and provide customers with the information they need to register products or submit warranty claims.

You can configure the portal appearance, add contact and policy information, customize shipping instructions, and test both portal workflows before publishing the links on your storefront.

Setup Portal Customization

1. Navigate to Warranty > Customer Warranty Portal.

2. Select Customize Portal.

3. Review the available branding and portal settings.

Configure Portal Branding

Add your store's branding assets and set the portal colors.

Available settings include:

• Company Logo: Upload your store logo.

• Favicon: Upload the favicon displayed for the portal.

• Page Background Image: Add a background image.

• Primary Color: Set the primary portal color using a hex code.

• Secondary Color: Set the secondary portal color.

• Accent Color: Configure the accent color used in the portal.

Use your store's existing brand assets and color values to maintain a consistent customer experience.

Configure Contact, Social, and Policy Information

Add the information customers may need when using the Warranty Portals.

You can configure:

• Support Contact Details: Add your customer support contact information.

• Social Links: Add links to your store's social channels.

• Return / Warranty Policy: Add a redirect URL to your policy page or enter custom policy text.

Make sure the policy information explains the warranty terms and provides customers with a way to review your store's conditions.

Setup Shipping Instructions

Customize the packing and shipping instructions displayed to customers after they submit a warranty claim.

Use this section to explain how customers should prepare and send the defective product back.

Include the instructions relevant to your return process so customers know what to do after submitting a claim.

Registration Features

Review the registration-specific settings available in the portal.

• Show Serial Number Field: Toggle this setting on or off to control whether the serial number field is displayed on the public registration form.

• Require Purchase Date: Toggle this setting on or off to determine whether customers must provide the purchase date.

Configure these settings based on the product information required by your store.

Click Save after completing the portal customization.

Test and Publish the Warranty Portals Links

Before publishing the links, test the registration and claims submission flows.

1. Navigate to Warranty > Get Started > Go Live.

2. Run a test submission using a sample order number.

3. Review the registration and claim submission experience.

4. Check that the configured fields and instructions appear correctly.

5. Confirm that the submission flow works as expected.

Product Registration Portal
The Product Registration Portal allows customers to register newly purchased products, whether they were purchased online or through retail channels.

Customers can use the portal to submit product details and upload invoices or other purchase documents.

You can place the registration link in:

• Product packaging QR codes

• Post-purchase emails

• Store header navigation, using a link such as Register Product

Claims Portal

The Claims Submission Portal allows customers with covered products to file defect claims, upload supporting evidence, and access return shipping labels when applicable.

You can place the claims link in:

• Website footer, using a link such as File a Warranty Claim

• Help Center pages

• Order tracking pages

Keep the registration and claims links separate so customers can access the correct portal for their needs.

Once both links are published, customers can register their products and submit warranty claims through your storefront.