The Support Dashboard gives your team a quick, real-time overview of all shipment activities and issues — all in one place. It’s designed to help support agents monitor shipment statuses efficiently and take action when needed.

What You Can See on the Support Dashboard

The dashboard displays key shipment categories at a glance, including:

• Today’s Deliveries
   All shipments are scheduled for delivery today.
  
  

• Failed Deliveries
   Shipments that could not be delivered by the carrier.
  
  

• Predicted Delays
   Shipments flagged as likely to be delayed based on carrier performance.
  
  

• Lost or Damaged
   Shipments reported as lost or damaged.
  
  

• Just Shipped
   Newly shipped orders that have just entered the tracking cycle.
  
  

• Exceptions
   Shipments with carrier exception scans (e.g., address issues, customs holds).
  
  

• In Transit with Delays
   Shipments still moving but currently behind schedule.
  
  

• Returned Shipments
   Shipments marked as returning to the sender.
  
  

This consolidated view helps your team quickly identify problem shipments and proactively reach out to customers when needed.

Filter by Date Range

You can also filter shipments by a specific date range using the calendar picker at the top of the dashboard. This is particularly useful for reviewing performance during:

• A specific month
  
  

• Holiday periods
  
  

• Campaigns or sale events

This concludes the guide.