How to Customize Your Returns Tracking Page on LateShipment

Modified on: Wed, 6 Aug, 2025 at 8:20 AM

LateShipment.com makes it easy to personalize your Returns Tracking Page to reflect your brand and provide a seamless post-purchase experience for your customers.

In this guide, we’ll walk you through how to access and customize your tracking page using our simple drag-and-drop builder.


Step 1: Log in to LateShipment.com

Go to https://www.lateshipment.com and log in to your account.

Step 2: Choose "Customize Tracking Page"

  • Inside the Returns Experience Management section, click on Customize Tracking Page.

  • You’ll now see three pre-built tracking page templates available.

Step 3: Select a Template

  • Choose any one of the pre-built templates as your starting point.

  • Each template is designed to offer a clean, professional look with key return tracking elements.



Step 4: Customize Using Drag-and-Drop

  • Use our intuitive drag-and-drop editor to personalize the layout and content.

  • You can:

    • Add or remove sections (e.g., shipment status, return instructions)

    • Reorder elements

    • Insert custom messages, brand assets, or promotional banners

Step 5: Click "Save"

Once you're happy with your changes, simply click the Save button at the top right.

That’s it—your customized Returns Tracking Page is live!

What You Can Customize

  • Brand logo and colors

  • Return instructions

  • Product suggestions or upsell banners

  • Customer support links or FAQs

  • Order and shipment details

Need Help?

If you have any questions or need assistance setting up your page, our support team is here to help.

Reach us at: support@lateshipment.com

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