Integrating your Freshdesk account with LateShipment.com allows you to seamlessly stay on top of delivery events that may require attention. With this integration, tickets can be automatically created in Freshdesk for delivery events you select, ensuring your support team is always informed.
What Happens After a Ticket Is Created?
When the status of a shipment in transit, for which a ticket has been created, changes:
Any updates to the delivery status are automatically added to the same ticket.
This ensures your support agents have all shipment-related details in one place, making it easier to resolve issues quickly.
How to Connect Freshdesk with LateShipment.com
Follow these steps to set up the integration:
Log in to your LateShipment.com account.
Click on the One Return on the left.
Select Helpdesk.
From the “Select your Helpdesk” dropdown, choose Freshdesk.
Enter the email ID associated with your Freshdesk account.
Against the events for which you’d like tickets created, turn the toggle ON.
Click Submit to complete the setup.
Tip: Choose only the events that are most relevant to your business (such as delays, failed deliveries, or exceptions) to avoid ticket clutter.
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