Auto Label Cancellation

Overview

LateShipment.com’s Auto Label Cancellation feature helps merchants reduce shipping costs by automatically canceling unused return labels.

Note:
Labels cannot be canceled once shipped. Be sure to configure cancellation rules carefully. This applies to all standard return labels under Returns Management.

Set up auto-cancellation triggers

To automatically cancel unused return labels after a set number of days:

1. Access Returns Management

• Log in to your LateShipment.com account.

• Navigate to Returns Experience Management (REM).

     2.  Configure Auto-Cancellation Settings

•  Within Return Rules, locate the Auto-Cancel Label section.

•  Specify the number of days after which unused labels will be automatically canceled.

• Turn the toggle ON to activate the rule.

 Note: Cancellations are processed within 30–60 minutes

Enable Email Notifications

Keep your customers informed about the cancellation status of their return label status via Email:

1. From the Returns Experience Management menu, open Notifications.

2. Under Return Resolution Emails, activate the toggles for:

• Return PreAutoCancel: Sends a reminder email before the label expires.

• Return AutoCancel: Confirms when a label has been canceled.
  
  

3. You can review the default email templates or click to edit the subject and content to match your brand's voice. 
   

View automatically canceled labels

To review labels that have been automatically canceled:

• Navigate to “Manage Returns” Dashboard 

• All labels canceled automatically can be viewed in the “Auto-Canceled” tab.
  
  
  
  

Get support

If you need more help with Auto Label Cancellation, contact us:

• Contact support@lateshipment.com

• Or visit the LateShipment.com Help Center for additional guides.