At Lateshipment.com, we understand that timely refunds are important for your business. The time it takes to receive a refund depends on how your account is set up with your shipping carrier.
Typical Refund Timeline
In most cases, refunds are processed within 2 to 3 weeks. This delay is primarily because Lateshipment.com must wait for the shipping carrier to post an invoice to your account before we can request and process the refund on your behalf.
Why Refunds Take 2–3 Weeks
Invoice Posting by Carrier: Shipping carriers usually generate invoices at the end of a billing cycle. Lateshipment.com can only verify and initiate a refund once the invoice is available.
Refund Verification: After the invoice is posted, our system audits the shipment to ensure the refund request is valid and accurate.
Processing Time: Once verified, refunds are submitted to the carrier. Carriers then take a few business days to approve and post the refund to your account.
What You Can Do
Monitor Your Refunds: Log in to your Lateshipment.com account and navigate to the One Audit > Refunds Dashboard to track all your refund credits across carriers.
Download Reports: You can download detailed refund reports in PDF, CSV, or Excel formats for easy record-keeping.
Contact Support: If a refund has not been posted after 3 weeks, reach out to support@lateshipment.com, and our team will assist you in investigating the delay.
By using Lateshipment.com, you can consolidate all refunds across multiple carriers in one place, simplifying tracking and ensuring you never miss a credit.
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