At Lateshipment.com, we help you identify and request refunds for shipping service failures. However, it’s important to understand that refunds are issued directly by your shipping carrier, and the method of credit depends on how your billing account is set up with them.
How Refunds Are Typically Credited
Applied to Future Invoices:
For most business accounts, refunds for service failures are automatically applied as a credit to your next shipping invoice.
This helps offset future shipping costs without requiring additional steps from you.
Refunded to Your Credit Card:
If your account is set up to pay via a credit card, some carriers will issue the refund directly to the card used for payment.
The timing of when the credit appears on your statement depends on the carrier’s billing cycle.
Important Notes
Lateshipment.com cannot control how or when your carrier issues the refund. Our role is to track shipments, identify eligible refunds, and submit refund requests on your behalf.
Processing times vary by carrier. Most refunds take 2 to 3 weeks, as we must wait for the carrier to post the invoice and verify the service failure.
How to Track Your Refunds
To see all refunds processed for your account(s), log in to your Lateshipment.com dashboard:
Go to Parcel Audit & Shipping Refunds in the menu.
Click on Refunds Dashboard.
View a summary of your refunds, or generate detailed reports by:
Carrier
Service type
Invoice date
Tracking number
Download your report in PDF, CSV, or Excel formats for easy record-keeping.
By using Lateshipment.com, you can monitor all refunds across multiple carriers in one place, even though the actual credit is issued by your carrier.
If you have questions about how your refund will be credited, please contact support@lateshipment.com
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