How can my customers access the returns tracking page?

Modified on: Mon, 28 Apr, 2025 at 7:40 AM

 

How can my customers access the tracking page? 

 

To enable convenient tracking for your customers, we have added a link to the tracking page in two places:

1)We attach a link to the tracking page on the email notifications sent to your customers regarding the status of their return.
 

2) Your customers can also track a return from the return portal. All they would need to do is enter their order ID & email on the portal which will lead them to a list of all active returns. Your customers can simply select the return they would like to track, where they will find a link to the tracking page.

SCREENSHOT

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