Connecting your Kayako account to your LateShipment.com account allows you to seamlessly stay on top of delivery events that may require your attention. With this integration, tickets can be automatically created in Kayako for the delivery events you choose, ensuring that your support team never misses a critical update.
How to Connect Kayako with LateShipment.com
Follow these steps to set up the integration:
Log in to your LateShipment.com account.
Click on Returns Experience Management.
Select Helpdesk.
From the “Select your Helpdesk” dropdown, choose Kayako.
Enter the email ID associated with your Kayako account.
For the delivery events you’d like tickets created, turn the toggle ON.
Click Submit to complete the setup.
Tip: To avoid unnecessary tickets, enable only the delivery events most relevant to your business, such as delays, exceptions, or failed deliveries.
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