How to Customize Your Returns Portal in LateShipment.com

Modified on: Tue, 26 Aug, 2025 at 8:15 AM

The Returns Experience Portal in LateShipment.com allows you to provide a branded, seamless experience for your customers. You can easily add your logo, colors, policies, and links using a simple drag-and-drop interface. Follow the steps below to customize your portal:

Step 1: Access the Portal Customization Page

  1. Log in to your LateShipment Dashboard.

  2. From the left-hand menu, click on Returns Experience Management.

  3. Select Customize Portal.

    • This will take you to the Portal Customization page.



Step 2: Add Branding Elements

  • Logo, Favicon, and Background

    • Use the drag-and-drop editor to upload your company logofavicon, and background image.

    • Adjust and preview them to match your brand identity.



Step 3: Configure Return Policies

  • Option 1: Redirect to Your Website

    • If you already have a return policy published on your website, simply scroll down to the Return Policy section.

    • Paste the policy page link into the Webpage Redirect field.

  • Option 2: Add a Custom Return Policy

    • If you prefer to write a custom policy directly in the portal, use the Custom Content box to enter your policy details.



Step 4: Customize Header

  • Go to the Header section.

  • Add your header text, select the font size, and choose the text color to align with your brand style.



Step 5: Customize Footer

  • In the Footer section, you can add important links.

  • If you have a Contact Us page, paste the link here so customers can reach out easily.



Step 6: Save Your Changes

  • Once you have completed the customization, click Save.

  • Your Returns Portal will now reflect your branding and policy settings.

Tip: Regularly review your Returns Portal to ensure your policy and links are up to date, providing a smooth and transparent experience for your customers.


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