The Returns Experience Portal in LateShipment.com allows you to provide a branded, seamless experience for your customers. You can easily add your logo, colors, policies, and links using a simple drag-and-drop interface. Follow the steps below to customize your portal:
Step 1: Access the Portal Customization Page
Log in to your LateShipment Dashboard.
From the left-hand menu, click on Returns Experience Management.
Select Customize Portal.
This will take you to the Portal Customization page.
Step 2: Add Branding Elements
Logo, Favicon, and Background
Use the drag-and-drop editor to upload your company logo, favicon, and background image.
Adjust and preview them to match your brand identity.
Step 3: Configure Return Policies
Option 1: Redirect to Your Website
If you already have a return policy published on your website, simply scroll down to the Return Policy section.
Paste the policy page link into the Webpage Redirect field.
Option 2: Add a Custom Return Policy
If you prefer to write a custom policy directly in the portal, use the Custom Content box to enter your policy details.
Step 4: Customize Header
Go to the Header section.
Add your header text, select the font size, and choose the text color to align with your brand style.
Step 5: Customize Footer
In the Footer section, you can add important links.
If you have a Contact Us page, paste the link here so customers can reach out easily.
Step 6: Save Your Changes
Once you have completed the customization, click Save.
Your Returns Portal will now reflect your branding and policy settings.
Tip: Regularly review your Returns Portal to ensure your policy and links are up to date, providing a smooth and transparent experience for your customers.
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