Overview

One Review helps you collect customer reviews and display them on your Shopify product pages. This guide walks you through connecting your store, customizing review widgets, setting up automated review requests, managing submissions, and configuring your subscription plan.

1. Connect your Shopify store

Connect One Review to your Shopify store to begin the setup.

1. Install Product Reviews from the Shopify App Store.

2. You will be redirected to the Shopify admin landing page.

3. Click on connect store to get started with the setup connection.

2. Enable the app embed

Enable the One Review app embed to make review-related elements available on your storefront.

1. On the setup page, click Enable App. The Shopify Theme Editor opens in a new tab.

2. In the left sidebar, open App embeds.

3. Find Product Review by LS Review.

4. Toggle the app embed to ON.

5. Click Save in the top-right corner.

3. Customize the review widget

Customize the review widget to match your store's design. You can adjust the layout, colors, typography, and interactive elements using Widget Setup.

1. Open Widget Setup from the One Review sidebar.

2. Select a settings group.

3. Configure the available options.

4. Review your changes in the Live Preview panel.

5. Click Save Changes.

Widget Setup includes the following settings groups:

Website Layout

Configure how the review section appears on your product pages.

• Choose the arrangement of the review section.

• Adjust the placement of reviews, filters, and the rating summary.

• Preview the layout before saving.

Design & Typography

Customize the appearance of review blocks and their content.

• Review Block: Set the background color, border, and corner radius.

• Avatar Settings: Configure avatar size and edge style.

• Ratings: Adjust star size and fill color.

• Typography: Set font sizes and text colors for reviewer names and review content.

• Pagination: Customize the text and background colors of page controls.

• Alignment: Align review content to the left, center, or right.

Cards & Filters

Configure how shoppers interact with and filter reviews.

• Layout & Order: Adjust the position of the filter toolbar and the order of its elements.

• Labels & Options: Customize sorting labels, including Latest, Oldest, Highest Rated, Lowest Rated, and Most Helpful.

• Media Filters: Enable or disable photo and video filters.

• Interactive Buttons: Customize the hover and active states of reset and helpful-vote buttons.

Write a Review Button

Customize the button that allows customers to submit reviews.

• Set the button label.

• Configure the background color, text color, font size, and border.

• Customize the default and hover states.

Rating Summary

Configure the summary displayed above the review section.

• Layout: Adjust the summary arrangement and container border.

• Scores & Stars: Customize the average rating and summary stars.

• Progress Bars: Configure the height, color, and corner radius of the star breakdown bars.

4. Configure trigger rules

Trigger Rules determine which products are eligible for review requests and when the requests are sent.

1. Open Trigger Rules in the One Review admin.

2. Enter or select the Shopify Product Tag associated with the products you want to include.

3. In Delay (Days), specify the number of days to wait before sending a review request.

4. We have exclusion rules to skip sending reviews to orders that are marked as Lost or Damaged and Click on to save the above changes.

5. Create review forms

Create review forms to collect feedback for different product categories or product lines.

1. Open Review Form Setup.

2. Click Create Form.

3. Enter an internal Form Name and a customer-facing Title.

4. Select the Product Tag associated with the form.

5. Add the questions and fields you want customers to complete, such as star ratings, text fields, and photo uploads.

6. Review the form in the preview panel.

7. Click Save Form.

8. Return to Trigger Rules and verify that the form is mapped to the correct product tag.

6. Configure email notifications

Set up email notifications to send review requests to eligible customers.

1. Open Email Setup or Notifications in the One Review admin.

2. Enable review request emails.

3. Customize the email subject, message, and branding.

4. Click Save.

Review requests are sent based on the configured trigger rules and delay settings.

7. Add the review widget to your product pages

Add the One Review widget to your Shopify product pages so shoppers can view and submit reviews.

1. In your Shopify admin, navigate to Online Store > Themes.

2. Click Customize on your active theme.

3. Select the Product Page template from the template dropdown.

4. Click the Add section in the left sidebar.

5. Search for One Review Widget and select it.

6. Drag the widget to your preferred position on the product page.

7. Click Save.

8. Open a live product page and verify that the review widget and Write a Review button appear correctly.

8. Manage and moderate reviews

Review customer submissions before publishing them on your storefront.

1. Open Manage Reviews in the One Review admin.

2. Review submitted ratings, comments, and uploaded photos or videos.

3. Select a review to take one of the following actions:

   • Reply: Respond to the customer.

   • Approve: Publish the review on your storefront.

   • Reject: Keep the review hidden from your storefront.

4. To moderate multiple reviews, select the required submissions and approve them in bulk.

9. Review the customer submission process

Once your setup is complete, customers can submit reviews through the review request emails.

1. Customers receive a review request email based on the configured trigger rules.

2. They click Write a Review to open the review form.

3. Customers submit their star rating, comments, and any supported media.

4. The submission appears in the One Review admin under Initiated Reviews.

5. Review the submission and approve it to publish it on the product page, or reject it to keep it hidden.
   
   
   Need more help with the setup? Visit our Help Center or contact our support team.