Integrating the Gorgias SDK with LateShipment.com enables seamless communication between your post-purchase tracking data and customer support workflows. This integration allows you to create a robust customer experience by embedding shipping insights directly into your Gorgias environment.
Why Use the Gorgias SDK with LateShipment.com?
The Gorgias SDK integration offers several benefits:
Enhanced Support Efficiency: Automate workflows by integrating real-time shipping updates into Gorgias tickets.
Proactive Customer Communication: Quickly address WISMO ("Where is My Order") queries with instant access to tracking data.
Customizable Workflows: Tailor the SDK to fit your unique support and post-purchase processes.
Prerequisites for Integration
Before starting the integration process, ensure you have:
An active Gorgias account.
A LateShipment.com account with API integration enabled.
Admin privileges for both accounts.
Step-by-Step Guide to Integrate Gorgias SDK with LateShipment.com
1. Go to Gorgias Settings
Log in to your Gorgias dashboard.
On the bottom left corner, click Settings.
2. Add HTTP Integration
Under Settings, go to HTTP Integration.
Click Add HTTP Integration.
3. Add the Webhook URL
In the Name field, enter a name for the integration (e.g., "LateShipment Webhook").
In your LateShipment.com account, copy the provided webhook URL.
Go back to Gorgias and paste this URL into the URL field of the integration setup.
Scroll down and set the HTTP Method to POST.
Copy the JSON payload from LateShipment.com and paste it into the Body section.
5. Finalize Integration
Click Add Integration to save your changes.
6. Enable Events in LateShipment.com
Return to your LateShipment.com dashboard.
Select the events you want to trigger (e.g., Label Created, Shipped, Delivered).
Scroll down and click Submit.
Key Benefits of Gorgias SDK Integration with LateShipment.com
Proactive Support: Automatically create tickets for delayed shipments or delivery issues.
Seamless Tracking Updates: Provide real-time tracking data directly within Gorgias.
Customer Satisfaction: Resolve issues faster by having shipment information at your fingertips.
Need Assistance?
If you encounter any challenges during the integration process, our support team is here to help. Contact us at support@lateshipment.com or use the live chat option on our website.
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