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Showing articles from gorgias tag

Reporting lost and damaged parcels on Gorgias

When you hear from a customer via email or phone regarding a lost or damaged parcel, your support agents can log a request from within Gorgias for to initiate an investigation with the carrier. Let's look at how your support agents can use the **"Report Lost/Damaged Packages"** functionality. * Op…

Gorgias SDK Integration

This integration enables the widget to load inside Gorgias with contextual information regarding shipments in question. * Fetch your "unique url" from **Connect Helpdesk >> Gorgias>> Advanced Integration Options.** ![][1] * Head over to your Gorgias account and navigate to** Settings >> Integra…

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