Sep 14, 2022
3755
This integration enables the LateShipment.com widget to load inside Gorgias with contextual information regarding shipments in question.
- Fetch your "unique url" from Connect Helpdesk >> Gorgias>> Advanced Integration Options.
- Head over to your Gorgias account and navigate to Settings >> Integrations.
- Add a HTTP integration.
- Provide a name for the integration and under Triggers, enable "Ticket Created", "Ticket Updated" and "Ticket Message Created".
- Paste the unique url from your LateShipment account in the "URL" section.
- Under HTTP Method, Select "Post"
- Request content type - application/json
- Response content type - application/json
- Under Request Body (JSON), adda jSON template with the following code.
{
"subject":"{{ticket.subject}}",
"token":"Your LateShipment API Token"
}
Click on Save Changes to complete the setup.
Once this is complete, you can return to your "Tickets" page and the widget will be visible when a tracking number is available in the body/ subject of the ticket for agents to have up-to-date information regarding the shipment in transit.
Expanding the "Events " tab takes you to a detailed timeline view with all shipment-related information and transit updates.