There are some reasons that a late package would not be eligible for a refund. These reasons vary from one shipping carrier to the next. The most common reason a late package would fail to receive a refund is weather-related delays. We ensure you receive every eligible refund. All denied claims are manually reviewed, and if found eligible for a refund, are followed through with your carrier. However, rest assured we operate well within the limits of your carrier’s refund claim policy.