Connecting your Zendesk account to your LateShipment.com account allows you to seamlessly stay on top of delivery events that may require your attention. With this integration, tickets can be automatically created in Zendesk for the delivery events you choose, ensuring that your support team never misses a critical update.
How to Connect Zendesk with LateShipment.com
Follow these steps to set up the integration:
Log in to your LateShipment.com account.
Click on One Track.
Select Helpdesk.
From the “Select your Helpdesk” dropdown, choose Zendesk.
Enter the email ID associated with your Zendesk account.
For the delivery events you’d like tickets created, turn the toggle ON.
Click Submit to complete the setup.
Tip: To avoid unnecessary tickets, enable only the delivery events most relevant to your business, such as delays, exceptions, or failed deliveries.
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