You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Home > Parcel Audit & Shipping Refunds > Carrier Accounts Setup - Shipping Refund Claims > Connecting your Royal Mail account with
Connecting your Royal Mail account with
print icon


Royal Mail Integration Process

For Parcel Audit & Shipping Refunds:

We would require access to Royal Mail's click and drop portal. Access to this portal provides all the shipping information including all the fields necessary to file a claim like tracking number, shipping cost, content, and price, etc. 


The services that are applicable for claims are 

  • Royal Mail 1st Class Signed For
  • Royal Mail 2nd Class Signed For
  • Special Delivery Guaranteed by 

Claim Process (For Parcel Audit & Shipping Refunds):

When the Royal Mail account is added to your account, (Click and Drop), we will be able to file the claims without any difficulties as and when fresh invoices are generated on Royal Mail accounts.


Real-time Tracking (For Delivery Experience Management):

High-Volume Shipments (above 500 Shipments a month): It is necessary to have a tracking API from Royal Mail to get accurate delivery information (actual delivery date). With this information, our automated system can generate late delivery reports and automate email notifications.

Shipments are low (Under 500 Shipments a month): We can manually update the delivery status of the tracking number and then our automated systems take care of the rest. 

0 out of 0 found this helpful

scroll to top icon