List of triggering events and merge tags in Listrack

Integrating Listrak with LateShipment.com allows you to automate and personalize customer communications by leveraging specific events and merge tags. This integration enhances the post-purchase experience by sending timely and relevant updates. Below is a comprehensive list of events and merge tags available for use within Listrak:

Returns Events

These events are associated with the returns process:

• Return Initiated (with Shipping Label): Triggered when a return is approved and initiated with a shipping label.

• Return Initiated (without Shipping Label): Triggered when a return is approved and initiated without a shipping label.

• Return In-Transit with Delay: Triggered when a return is delayed in transit.

• Return Received: Triggered when the returned item is received at the warehouse.

• Return Approved: Triggered when a return request has been approved.

• Return Rejected: Triggered when a return request has been denied.
  
  

Returns Merge Tags

These merge tags are specific to the returns process:

• {{Transactional\customer_name}}

• {{Transactional\return_id}}

• {{Transactional\order_no}}

• {{Transactional\tracking_link}}

• {{Transactional\product_name}}

• {{Transactional\product_details}}

• {{Transactional\tracking_number}}

• {{Transactional\link_to_shipping_label}}

• {{Transactional\address}}

• {{Transactional\product_status}}
  
  

By effectively utilizing these events and merge tags within Listrak, you can create automated, personalized email communications that keep your customers informed and engaged throughout the shipping and returns processes.