This integration enables the LateShipment.com widget to load inside Freshdesk with contextual information regarding shipments in question.
- Download the LateShipment.com app from the marketplace.
- Fetch your Token ID from your LateShipment.com account.
- You can find your token ID under Settings >> Connect Helpdesk >> Freshdesk >> Advanced Integration Options.
- Enter the Token ID and the Account Administrator email associated with your LateShipment.com account.
- Enter these details and click on "Install"
- Once this is complete, you can return to your "Tickets" page and the widget will be visible when a tracking number is available in the body/ subject of the ticket for agents to have up-to-date information regarding the shipment in transit.
Clicking on "More Tracking Info" takes you to a detailed timeline view with all shipment related information and transit updates.