You can manually notify customers of any status updates on their shipment by clicking on the Send Email button on the top right corner of the Tracking Page for any shipment.

Note: You need to Have a verified sender email ID in order to initiate manual email communication with your end customers.

On the pop-up window that appears, pick a relevant template. All templates that you create on your Template Manager would appear in this dropdown.

(Note: If you’ve connected your e-commerce store with your LateShipment.com account, the email ID would be prepopulated.)

Hit send.

If you have connected your e-commerce store with your LateShipment.com account, you would additionally be able to automate notifications to your customers.