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Connect ZohoDesk to
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Zoho Desk - Integration


This advanced integration with Zoho Desk enables the functionality of having tickets raised with the name and email address of the customer who is likely to face a poor delivery experience.

These tickets are created prior to the unhappy experience unfolding and give support agents an opportunity to directly communicate this issue from the ticket created by

To enable this integration, follow these steps:

  1. Connect the app from the Zoho Marketplace.
  2. Authorize the app by validating your access credentials.
  3. On authorizing, you'll be redirected to the events to enable.

Once the events have been enabled, you will see tickets created in your ZohoDesk account for the different in-transit issues you've enabled.

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