FILING TIME FRAMES 

• Time to File: 120 calendar days from the date of shipment.
• Lost Shipments: Insured must wait 20 calendar days (Domestic shipments)  or 40 calendar days (International shipments) before filing claim with LateShipment.com Parcel Protect.
• Damaged Shipments: Can Be Filed Immediately. 

REQUIRED DOCUMENTS

• Claim Form (Filled in by support agent)
• Proof of Value (Sales/Purchase Invoice) 
• Consignee Signed Statement (If Applicable) Pictures of Damage, repair estimate, or salvage value 

Failure to hold damaged property until the claim is resolved may result in the claim being denied 

CLAIM PROCESSING INFO:
Claim Review: 5 - 7 Business Days, add an additional 3 business days if documents are requested.  

COVERAGE EXCLUSIONS (ITEMS NOT COVERED BY INSURANCE):

Accounts, Bills, Currency, Cash in Transit, Evidence of Debt, Checks, Money Orders, Cash on Delivery (COD) Payments, Coins, Securities and Other Negotiable Papers, Tickets, Deeds, Notes, Gift Cards, Manuscripts, Documents, Neon Items, Hazardous Material (per UPS Hazardous Materials List), Televisions, Monitors, Screens, Perishable Cargo or Similar Property, Eggs, Stone or Ceramic Slabs, Automobiles, Motorcycles, Live Animals, Flowers, Plants, Seeds, Cigarettes/Cigars, Cotton, Tobacco, Windows, Plate Glass, Stained Glass, Float Glass, Guns and Firearms (including kit for any gun or firearm), Rocks (including geodes, crystals, amethyst, clusters, minerals, fossils, and similar), Products that contain cannabidiol (CBD), Laptop Computers (including tablet computers, iPads, and similar electronics), Mobile Telephones (including cell phones, smartphones, and similar), Merchandise shipped in consignment, memorandum, or approval unless shipped in fulfillment of an order or request.

Region Exclusions:

Shipments sent to Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (including Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.