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DEM Events
LS-Label generated: Triggered when a shipping label is generated.
LS-Shipped: Triggered when a package is picked up by the carrier.
LS-Delivered: Triggered when a package is successfully delivered.
LS-Out for delivery: Triggered when a package is out for delivery and expected to be delivered soon.
LS-Failed delivery: Triggered when a delivery attempt was unsuccessful.
LS-Delayed in transit: Triggered when a package is experiencing delays during transit.
LS-Unused labels: Triggered when a generated shipping label remains unused.
LS-Delayed delivery: Triggered when a package's delivery is delayed beyond the estimated timeframe.
LS-Lost/Damaged: Triggered when a package is lost or damaged during transit.
LS-Returned: Triggered when a package is returned to the sender.
LS-Predicted delays: Triggered when LateShipment predicts potential delays in the shipping process.
LS-Suspectedlost: Triggered when LateShipment suspects a package may be lost.
LS-Customer feedback - Post delivery: Triggered to gather customer feedback after a delivery is completed.
Merge tags
"{{event.trackingnumber}}"
"{{event.shipdate}}
"{{event.estimateddate}}"
"{{event.ordernumbe}}r"
"{{event.Customername}}"
"{{event.lsstatus}}
"{{event.carrierstatus}}"
"{{event.trackinglink}}"
"{{event.carriertype}}",
"{{event.servicetype}}"
"{{event.shippingname}}"
"{{event.shippingstreet}}
"{{event.shippingstreet1}}
"{{event.shippingcity}}"
"{{event.shippingstate}}
"{{event.shippingzip}}
"{{event.shippingcountry}}
"{{event.billingname}}
"{{event.billingstreet}}"
"{{event.billingstreet1}}"
"{{event.billingcity}}
"{{event.billingstate}}
"{{event.billingzip}}
"{{event.billingcountry}}
Returns Events
Return Initiated (with shipping label) - When a return is approved and initiated
Return Initiated (without shipping label) - When a return is approved and initiated
Return In-Transit With Delay - When a return is delayed in transit
Return Received - When the returned item is received at the warehouse
Return Approved - When a return request reported has been approved
Return Rejected - When a return request reported has been denied
Merge Tags
'{{event.customer_name}}'
'{{event.return_id}}'
'{{event.order_no}}'
'{{event.tracking_link}}'
'{{event.product_name}}'
'{{event.product_details}}'
'{{event.tracking_number}}'
'{{event.link_to_shipping_label}}'
'{{event.address}}'
'{{event.product_status}}'
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